After traveling for more than 16 hours it was very disappointing that the penthouse I reserved was given to another guest. Sara was wonderful and ensured we were able to move to the correct penthouse the next morning. She also comped our dinner. We will definitely stay at your hotel again.
I believe your cooked breakfast items are all pre cooked and the. kept warm. Similar to a buffet style breakfast. I dont have a problem with that but when I asked for scrambled eggs and .requested that they be Left soft and not cooked til firm the waitress took note and confirmed. What arrived was the usual well cooked crumbly dry texture of scrambled eggs that bave been in a warming tray for a while. If I had been told all the eggs are pre cooked then I would have ordered somey else. Not a big deal. Just have staff be honest. Thanks
Really enjoyable stay.will be back again